Reporting Analytics

I need that report and I need it now!

Reports based on real-time data can provide invaluable insights that drive better business decisions. A single, trusted view of business information can help decision makers at all levels of the business.

GrapeGears empowers your people with 24/7 access to the reporting and data analysis tools they need to make faster, more informed decisions. GrapeGears can help you eliminate guesswork, monitor key metrics, and put actionable information at authorized employees fingertips, anywhere, anytime on any device.

Analytical Insights for Business Users

More than simply a business processing engine, GrapeGears connects to important business data to provide, instant, real-time analytical insights for business users.

GrapeGears provides business owners with end-to-end- process visibility ~ Revenue by Customer Type, Profitability by Product Group, etc.

GrapeGears provides management with vertical performance visibility ~ Revenue by Salesperson, by Customer type, by Product, Profitability by Period, etc.

GrapeGears provides horizontal operational business analytics for the business users who are actually responsible for day-to-day business decisions ~ Sales Tax by State or Zip, Accounts Receivable, Inventory, Gratuities, Credit Cards, Shipping, Staff Performance, Customer Data, etc.

Answer complicated questions in just a few clicks. GrapeGears technology users fast access to relevant data, as well as added intelligence unique to the data sets, especially useful when researching marketing possibilities.

Data Access

The business needs standard reports for day-to-day management, whole-of-life reports for research and data exports for marketing projects.

Reports can be reviewed on-line by authorized employees as well as trusted advisors such as CPA, Compliance Consultants, Marketing Consultants, etc. Appropriate access restrictions can be applied to every user.

Extensive data exports can be created based on questions such as “show me my top fifty customers by revenue”. These can be exported into a spreadsheet for further analysis, to share with outside contractors or complete marketing projects.

Web Site Analytics

GrapeGears provides Web Activity reports to show any changes customers have made to their accounts on your website within a given period of time. All such activity is also recorded on the individual customer's CRM record.

GrapeGears monitors contacts and reports on the ways customers were directed to your winery either via your web site or tasting rooms, divided into two tabs - Sources and Referrals. The date range for either can be adjusted by using the date range calendars.

All notes made in your GrapeGears system can be text-searched and accessed. To refine the search an Associations filter limit the results to notes associated to certain parts of your system, namely: Auxiliary Clubs, Brand Categories, Categories, Credit Memos, Customers, Events, MCRs, Memberships, Newsletters, Orders, Pages, Products, Shifts, Stock Transfers.

GrapeGears uses Google Analytics to track, measure and report on your website traffic to measure your advertising ROI as well as track your Flash, video, and social networking sites and applications.