Support

GrapeGears is running wineries from California to Texas, from New York to Oregon and even as far afield as Australia.


Ongoing Support


GrapeGears is headquartered in Northern California Wine Country with customer wineries located around the world, all supported by our team out of California because GrapeGears technology allows us to sit right beside you on your system regardless of the distance or time between us.

Initial training and ongoing system functional support is included with GrapeGears. GrapeGears support is delivered via the following:


GrapeGears SuperUser

Your GrapeGears SuperUser is a member of your management team. We provide SuperUser training during the first month of implementation. With access to all parts of your GrapeGears system your SuperUser will control your employee security access, maintain your procedures, support your employee users and interface with GrapeGears support.


GrapeGears On-Line Support Databases

On-line support and tutorials are available to each GrapeGears user directly from every GrapeGears screen and include:

  • User Guide - A textual and graphic illustration of how to use each GrapeGears function.
  • FAQ – Answers to frequently asked questions.
  • Knowledge Base - A collection of best practices and training scenarios.
  • Change Log - Changes, modifications, upgrades and notices.

GrapeGears "sandbox" Test System

A test or “sandbox” system containing your actual data from your live GrapeGears system is also accessible from every GrapeGears screen. This test system can be used for testing and staff training without jeopardizing the actual business system.


Requested Additional Functionality


If you have specific questions not answered in the FAQ, simply reach out to us at support@grapegears.com. If you are requesting minor changes be made to your site allow one to two business days.

If you are requesting development effort beyond minor changes we welcome your input. Our GrapeGears team is committed to providing the most valuable winery management software available so we publish our development process guidelines within your GrapeGears Knowledge Base. These guidelines provide the structure and prioritization for development requests. Accepted requests are added to our list of projects, ranked by urgency.